Richmond upon Thames Cleaner Accessibility Statement

This accessibility statement relates to the Richmond upon Thames Cleaner website and the information and services we provide online for residents, businesses, and visitors in the accessible Richmond upon Thames Cleaner area. We are committed to making our digital services easy to use and accessible to as many people as possible, including people with disabilities, older users, and those using assistive technologies.

Our accessibility commitment

We aim to comply with the Web Content Accessibility Guidelines version 2.1 at level AA. These guidelines explain how to make web content more accessible and inclusive for people with a wide range of access needs, including visual, hearing, cognitive, and motor impairments. Our goal is to ensure that using our website is a positive experience for everyone seeking cleaning services and information in the Richmond upon Thames Cleaner area.

We work to design, develop, and maintain the site so that it remains usable on a variety of devices, including desktops, laptops, tablets, and smartphones, and so that it functions reliably across modern web browsers.

Screen-reader and assistive technology support

The Richmond upon Thames Cleaner website is designed to support people who use screen-readers, screen magnifiers, and other assistive technologies. We use clear headings, descriptive page titles, and meaningful text for buttons and controls so that users can quickly understand the structure and purpose of each page.

Where possible, non-text content such as images is accompanied by alternative text to convey important information. We avoid using images of text except where absolutely necessary, and we aim to ensure that any essential information is also present in plain text so that it can be read by assistive technologies.

Keyboard navigation

Our site is designed so that you can navigate and access key features using only a keyboard, without requiring a mouse or touch input. This supports users who rely on keyboard navigation or alternative input devices.

You should be able to move through the website using standard keyboard commands, such as the Tab key to move between links and form controls and the Enter key to activate them. We aim to provide a logical focus order so that the tab sequence follows the visual layout of the page as closely as possible. Visible focus states help you know which element is currently selected as you move around the site.

Readable content and visual design

We aim to present information about our cleaning services in Richmond upon Thames in clear, straightforward language. Pages are structured with headings and short paragraphs to make them easier to scan and understand.

We use colour combinations and contrast levels that are intended to meet WCAG 2.1 AA requirements, helping users with low vision or colour vision deficiencies. Wherever possible, we do not rely on colour alone to communicate important information, and we aim to ensure that text can be resized using browser controls without loss of content or functionality.

Ongoing improvements

Accessibility is an ongoing process, and we are continually looking for ways to improve the experience for anyone using the Richmond upon Thames Cleaner website. As we add new pages, features, or content, we aim to review them against WCAG 2.1 AA criteria and consider feedback from real users, especially those with access needs.

Some older content or third-party elements may not fully meet the same standards. Where this is the case, we will assess possible alternatives or improvements and plan updates where feasible.

Contact for accessibility requests and feedback

If you experience any difficulties using the Richmond upon Thames Cleaner website, or if you find any part of the site that is not fully accessible, we want to hear from you. Your feedback helps us identify issues and prioritise improvements so that our services are as inclusive as possible.

You can contact us to:

Request information about our Richmond upon Thames Cleaner services in a different format, such as large print or plain text.

Report an accessibility problem or error that makes part of the website hard to use.

Ask questions about the accessibility of this website or our approach to inclusive design.

When you contact us, please describe the page or feature you were using, the problem you encountered, and any assistive technology or device you were using. This will help us investigate and respond more effectively. We will review your request and aim to respond in a reasonable timeframe with information about any steps we can take to assist you.